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SIV Ltd
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Life Card

About

Sheffield’s new lifeCARD scheme offers discounts and advanced access to sports, leisure and entertainment events, and health and fitness activities across the city.

As a new lifeCARD holder you will benefit from exclusive discounts, special offers, ticket offers for sports and entertainment and discounts from partner companies. 

You can use your lifeCARD at any of the participating SIV venues and will receive some fantastic additional benefits including:

lifeCARD
  • Up to 20% discount off a range of activities at participating venues
  • Access to exclusive discounts and offers. Take a look at our latest offers here
  • Exclusive offers within foodetc. outlets
  • Exclusive offers from SIV Venues
  • Pre-notification and advance bookings for swimming lessons, skating lessons and other coached development schemes
  • Offers from our business partners which will include hotels, retail outlets, local and regional attractions and many more
  • Concert and sporting event ticket offers from across the city
  • Regular e-newsletter and programme updates
  • Improved communication benefits for programme changes
  • Further benefits will be added each year!

A Sheffield lifeCARD costs just £3.00 for adults (This will increase to £5 from August 2012) or £3.00 for Juniors (17 years and under).

* Terms and conditions apply

Venues


FAQ's

Why should I join?

The lifeCARD offers significant savings on sport and leisure activities across the city as well as access to some fantastic offers throughout the year. For all the benefits of the lifeCARD click here

What will the card cost?

There will be an introductory rate of £3 if you buy a Sheffield lifeCARD  before August 2012. After this time the cost will be £5 for an adult and £3 for a junior (17 and under). Your card will be valid for one year.

How do i get a card?

You can buy your card online or pick up an application form from any SIV venue.

When can I buy my lifeCARD?

Cards are now available to purchase online or at any of the participating SIV Venues. Card holders will pay less per activity than non card holders.

Do I have to buy a card?

You do not have to buy a lifeCARD to use any of the venue facilities, but you will pay a higher price per activity.

Do I need to renew each year to continue receiving the benefits?

Yes, a lifeCARD is valid for one year from the date of purchase. You can either renew online or at reception. You will keep your existing card when you renew.

Why have SIV decided to introduce the lifeCARD?

So we can improve our products to match what you, our customer wants and improve how we communicate with you to keep you informed of new developments, alterations and let you know about things that might be of interest to you. Also, so we can give you special offers/discounts /advanced bookings and provide you with rewards and special discounts from other companies.

I am on a 'learn to' development programme (block booking) and already have a card that I swipe, do I still need a lifeCARD?

If you are currently (Nov/Dec 2011) on a 'Learn to' development programme you will automatically receive the card for free, the card will replace you existing SIV card. The card will last for 12 months.

I am a Fitness Unlimited/Golfit Member, will I need a card?

You won't need another card but you will receive all the benefits of the card free of charge as an added value to your membership.

Does my baby / toddler need a card?

You can purchase a lifeCARD for children from any age. However, children under a certain age will receive some activities for free and will not need a lifeCARD for that free entry (e.g children under 5 swim for free). A parent/guardian signature is required for anyone 16 years and under.

How many people need a card to book a badminton court / five a side pitch?

The person booking / paying for a court or pitch needs to have a lifeCARD to receive a discount.

If I have a Slice Card will I need a LifeCARD too?

You will still be entitled to a 30% discount on PAYG activities as a Slice Card holder, however you will not receive the exclusive lifeCARD offers and discounts unless you purchase a card.


Will all of the family need a card to receive a family skate or family swim?

The person paying for the family activity needs to have a lifeCARD to receive a discount off the price. (Only lifeCARD holders will receive exclusive offers and discounts, which are non transferable to other customers, therefore to receive the maximum benefit, all family members should consider getting a lifeCARD).

Will the card give me a discount foodetc outlets?

Our foodetc loyalty promotions will become exclusive to lifeCARD holders only. Monthly promotional offers will also only apply to card holders. But there is no standard discount for lifeCARD holders in foodetc.

Will I get a discount on all activities in all venues listed?

As a lifeCARD holder you will receive a discount on all pay-as-you-go and coached activities within the venues listed here.

Where can I use my card for a discount?

For a full list of the venues where the lifeCARD can be used click here. SIV golf courses, Springs Leisure Centre and Westfield Sports Centre will join the scheme at a later date.

What if I forget my card, will I get charged the higher price level for my activity?

Yes. From 31/12/2011 if you forget your lifeCARD you will be charged a higher price for that visit.

Will I use my card when purchasing tickets via the Arena or City Hall?

No, but as a lifeCARD holder you will receive exclusive offers from these venues.

How will I know when to renew my card?

You will receive an email prior to your renewal date reminding you to renew online. You will also be reminded by reception. 

I don’t want another card in my wallet is there another option

Yes, a key fob will be made available in addition to having a card.

What do I do if I lose my card?

The cost of a replacement card is £3.00 and can be purchased from reception.

I no longer use my card, can I get a refund.

No. The card is non-refundable.

What are the terms and conditions I am agreeing to?

For terms and conditions of the lifeCARD click here


What compulsory information will I need to provide?

You will need to provide us with the following information when sbuying your Sheffield lifeCARD: full name and address, mobile number, email address and date of birth.

What will the monitoring information be used for?

You are not obliged to fill in this section; however it will help us to monitor our Equal Opportunities Policy as well as developing the range of products and services on offer.

I moved house / changed my name / entered the wrong information.

You can change your personal information, excluding you name, at www.sheffieldlifecard.com and signing into your account. All your personal information including a change of name can be made at any of the participating venues.


May Offers

News

  • New lifeCARD leisure scheme for Sheffield
  • Mayoral seal of approval for SIV’s lifeCARD

To make an enquiry about the Sheffield lifeCARD you can:

* email enquiries will be dealt with within 2 working days.

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